THE FRONT DESK
NEED A HAND?
Ring the bell and a real person answers. Questions, bugs, refunds, feature ideas, complaints about Casey’s puns — all welcome.
EMAIL SUPPORT
sebastian@rework.noWe usually reply within a couple of days. Telling us your device and iOS version saves a round trip.
QUICK ANSWERS
App blocking isn’t shielding my apps
Blocking uses Apple’s Screen Time permission. Open the Front Desk (the service bell), turn App Blocking on, and grant the Screen Time prompt when iOS asks. Then pick which apps to shield. If you declined the prompt earlier, you can re-enable it in iOS Settings → Screen Time.
My session failed and I didn’t get medallions
Leaving the app for more than a couple of seconds ends a session, and payouts are all-or-nothing — there’s no partial credit. There’s a ten-second grace window at the start if you need to back out.
I paid but don’t have Friendly Focus Pro
Open the Front Desk and tap Restore Purchases. Subscriptions are tied to your Apple Account, so make sure you’re signed in with the one you bought it on. If it still doesn’t appear, email us.
Where is my hotel saved?
Your rooms, medallions and Casey’s outfit are stored on your device. Deleting the app clears them, so it’s worth finishing a session before any big spring clean.
How do I cancel my subscription?
Subscriptions are managed by Apple, not by us: iOS Settings → your name → Subscriptions → Friendly Focus. Cancelling there stops the next renewal.